Privacy Policy

Sri Shanmuga Stone Art

This Privacy Policy describes the policies and procedures of Sri Shanmuga Stone Art (“SSSA”, “We”, “Us”, or “Our”) regarding the collection, use, storage and disclosure of Your information when You visit our website, respond to our advertisements, submit an enquiry, purchase our products or otherwise interact with our services.

This Privacy Policy explains Your privacy rights and how applicable laws protect Your personal information.

We use Your Personal Data to provide, maintain and improve our services, process customer orders, respond to enquiries, coordinate deliveries and provide customer support.

By accessing or using our website, You acknowledge that You have read this Privacy Policy. Where consent is required under applicable law, We will obtain Your consent before processing Your Personal Data.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Sri Shanmuga Stone Art (SSSA), engaged in the manufacturing, trading, marketing and sale of granite products, marble products, stone sculptures, handicrafts, granite furniture and related products.
• Website refers to the official website of Sri Shanmuga Stone Art, accessible at https://srishanmugastoneart.com/.
• You means the individual accessing or using the Website, or the company or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.
• Device means any device that can access the Website, such as a computer, mobile phone, tablet or other electronic device.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to the Website, online shopping facilities, product enquiries, customer support, advertisements and other services provided by the Company.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals engaged to facilitate, maintain, support or improve our services.
• Usage Data refers to information collected automatically through the use of the Website or its infrastructure, such as page visits, browsing activity and website interaction.
• Cookies are small files placed on Your Device by a website that help improve website functionality and remember certain preferences.
• Account means an account created by You to access certain features or services offered through our Website.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Website or services, We may ask You to provide certain personally identifiable information that can be used to contact, identify or serve You.

Personally identifiable information may include, but is not limited to:

• First name and last name.
• Email address.
• Mobile number and contact details.
• Billing address.
• Shipping and delivery address.
• City, state and postal code.
• Product enquiries and purchase preferences.
• Messages, comments and feedback submitted through our Website.
• Any other information You voluntarily provide when communicating with Us.

Order and Transaction Information

When You purchase products from our Website, We may collect information related to Your transactions, including:

• Order ID and order confirmation details.
• Products purchased and quantities.
• Product specifications and customization requirements.
• Billing and shipping details.
• Payment status and transaction reference.
• Delivery and shipment tracking details.
• Return, cancellation and refund requests.

Payment Information

Payments made through our Website may be processed by third-party payment gateways or authorized payment service providers.

We may receive transaction details, payment confirmation, transaction references and payment status necessary to process and manage Your orders.

We do not intend to collect or store Your complete debit card number, credit card security code, UPI PIN, banking password or other confidential payment credentials.

Usage Data

Usage Data is collected automatically when You access or use our Website.

Usage Data may include:

• Your Device’s Internet Protocol (IP) address.
• Browser type and version.
• Device type and operating system.
• Pages visited on our Website.
• Date and time of Your visit.
• Time spent on different pages.
• Referring website addresses.
• Website interaction and browsing behaviour.

This information helps Us understand how visitors use our Website and improve its functionality and performance.

Cookies and Tracking Technologies

We may use Cookies and similar tracking technologies to monitor Website activity and store certain information.

These technologies may include:

• Browser Cookies.
• Website analytics tools.
• Tracking pixels.
• Advertising and marketing technologies.

You can manage or disable Cookies through Your browser settings. However, disabling certain Cookies may affect the availability or functionality of some Website features.

Where required by applicable law, We will obtain consent before using non-essential Cookies or tracking technologies.

Use of Your Personal Data

The Company may use Your Personal Data for the following purposes:

• To provide and maintain our Service: To operate our Website, provide access to our products and maintain the proper functioning of our online services.
• To process Your orders: To receive, confirm and process product orders, manage payments, arrange packaging and coordinate product deliveries.
• To manage Your Account: To manage Your registration and provide access to different functionalities available to registered customers.
• For the performance of a contract: To fulfil purchase agreements, provide products and services, and complete other transactions entered into with Us.
• To contact You: To contact You through email, telephone calls, SMS, WhatsApp or other appropriate communication channels regarding order confirmations, payment updates, delivery information, customer support and service-related notifications.
• To provide product information: To respond to product enquiries, provide quotations, explain product specifications and share relevant information about our granite, marble, stone sculptures, handicrafts and other products.
• For marketing and promotional purposes: To provide information about new products, special offers, discounts, festive promotions and other relevant business updates, where You have provided the required consent or where otherwise permitted by applicable law.
• To manage Your requests: To receive and manage Your enquiries, complaints, feedback, return requests, cancellation requests and refund-related communications.
• To improve our Website and services: To analyse customer preferences, understand Website usage, improve product presentation and enhance the overall customer experience.
• For security and fraud prevention: To identify suspicious activities, prevent unauthorized transactions and protect our Website, customers and business operations.
• For legal and regulatory compliance: To maintain required business records and comply with applicable laws, regulations and legal obligations.
• For other business purposes: To conduct data analysis, evaluate marketing campaigns, identify customer trends and improve our products, services and business performance.

Sharing of Your Personal Data

We respect Your privacy and do not sell or rent Your Personal Data to third parties for their independent marketing purposes.

However, We may share Your information in the following situations:

• With Service Providers: We may share Your Personal Data with trusted third-party service providers who assist Us in operating our Website, processing transactions, maintaining website security, providing technical support and analysing Website usage.
• With Payment Service Providers: We may share necessary transaction information with payment gateways and financial service providers to process payments, verify transactions and manage refunds.
• With Delivery and Logistics Partners: We may share Your name, contact number and delivery address with courier companies, transportation providers and logistics partners to arrange product packaging, shipment and delivery.
• For Business Transfers: We may share or transfer Your Personal Data in connection with a merger, acquisition, restructuring, sale of business assets or other business transactions, subject to applicable laws.
• With Advertising and Analytics Partners: Where applicable and subject to required permissions, We may share limited information with advertising and analytics service providers to measure campaign performance and improve our marketing activities.
• For Legal Requirements: We may disclose Your information when required to comply with applicable laws, regulations, court orders or lawful requests from government authorities.
• With Your Consent: We may disclose Your Personal Data for other purposes with Your consent.

We expect third-party service providers handling customer information on our behalf to maintain appropriate safeguards and use the information only for authorized purposes.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy.

We may retain Your information to:

• Complete and manage customer orders.
• Maintain purchase and transaction records.
• Provide after-sales support.
• Process returns, cancellations and refunds.
• Resolve customer complaints and disputes.
• Comply with accounting, taxation and other legal obligations.
• Prevent fraudulent activities and protect our business interests.

The Company may also retain Usage Data for internal analysis, security monitoring and Website improvement purposes.

When Your Personal Data is no longer required, We will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating locations and at other locations where our Service Providers or business partners operate.

This means Your information may be transferred to and maintained on computers located outside Your state, country or other governmental jurisdiction, where data protection laws may differ from those applicable in Your location.

Where such transfers take place, the Company will take appropriate steps to ensure that Your Personal Data is handled securely and in accordance with applicable data protection laws.

Any cross-border transfer of Personal Data will be subject to applicable legal requirements and safeguards.

Disclosure of Your Personal Data

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests from public authorities, including courts, government departments or regulatory agencies.

Other Legal Requirements

The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of the Company.
• Prevent or investigate possible wrongdoing in connection with our Website or services.
• Protect the personal safety of customers and the public.
• Detect, prevent or address fraud, security or technical issues.
• Protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us.

Sri Shanmuga Stone Art takes reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, loss or disclosure.

Our security practices may include appropriate website security measures, restricted access to customer information and the use of trusted third-party service providers.

However, please remember that no method of transmission over the Internet or method of electronic storage is completely secure.

While We strive to use reasonable and commercially appropriate means to protect Your Personal Data, We cannot guarantee its absolute security.

Your Privacy Rights

Subject to applicable data protection laws, You may have certain rights regarding Your Personal Data.

These rights may include:

• Right to Access: To request information about the Personal Data being processed by Us.
• Right to Correction: To request correction or completion of inaccurate or incomplete Personal Data.
• Right to Erasure: To request deletion of Your Personal Data where legally permissible.
• Right to Withdraw Consent: To withdraw consent previously provided for processing activities based on consent.
• Right to Grievance Redressal: To raise concerns or complaints regarding the processing of Your Personal Data.
• Right to Nominate: To nominate another individual to exercise applicable rights in the event of death or incapacity, as provided under applicable law.

To exercise these rights, You may contact Us through the contact details provided in the Contact Us section.

We may request reasonable verification of Your identity before processing Your request.

Marketing Communications

We may use Your contact information to provide relevant product information, promotional offers, new arrivals, festive discounts and other business updates, where permitted by applicable law.

Customers may choose to stop receiving promotional communications by following the unsubscribe instructions in the communication or by contacting Us directly.

Please note that essential transactional communications, such as order confirmations, payment updates and delivery notifications, may still be sent when necessary to fulfil Your orders.

Links to Other Websites

Our Website may contain links to other websites, payment gateways, social media platforms or external services that are not operated by Us.

If You click on a third-party link, You will be directed to that third party’s website.

We strongly advise You to review the Privacy Policy of every external website You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of third-party websites or services.

Children’s Privacy

Our Website is intended for general customers and is not specifically directed towards children.

We do not knowingly collect Personal Data from children in violation of applicable laws.

If We become aware that Personal Data has been collected from a child without the legally required consent, We will take appropriate steps to address the matter in accordance with applicable laws.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time to reflect changes in our business operations, Website functionality, technology, services or applicable legal requirements.

We will notify You of significant changes by publishing the updated Privacy Policy on this page and revising the Last Updated date.

You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy will become effective when they are published on this page, subject to applicable legal requirements.

This Privacy Policy was last updated on 08 November 2026.

Contact Us

If You have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of Your Personal Data, You can contact Us using the following details:

Company Name: Sri Shanmuga Stone Art (SSSA)

Business Location: Kovalam ECR, Chennai, Tamil Nadu, India.

Email: srishanmugastoneart@gmaill.com

Phone: 9384602073/ 73586 92230

Grievance Contact: srishanmugastoneart@gmaill.com